Summary
When a Plugable DisplayLink-based docking station or USB graphics adapter is active on macOS, notifications may not appear because macOS treats DisplayLink Manager as sharing or capturing the screen.
To allow notifications while using DisplayLink, enable notifications while mirroring or sharing the display in macOS Notifications settings.
Applicable To
This article applies to:
- Plugable DisplayLink-based docking stations
- Plugable DisplayLink-based USB graphics adapters
- Macs using the DisplayLink Manager application
- macOS 12 Monterey and later
Answer
DisplayLink Manager requires permission to access the screen information needed to generate the image shown on DisplayLink-connected displays.
Because macOS treats this activity similarly to screen sharing, macOS may suppress notifications while DisplayLink-connected displays are active.
To allow notifications:
- Open Apple menu > System Settings.
- Select Notifications in the sidebar.
- Locate the setting for notifications when mirroring or sharing the display.
- Set this option to Allow Notifications.
Depending on your version of macOS, the wording or appearance of this setting may vary slightly.
After changing the setting, notifications from applications that are otherwise allowed to send notifications should appear normally while your DisplayLink-connected displays are active.
Important Note
Allowing notifications while mirroring or sharing the display also allows notifications to appear during other screen-sharing or mirroring activities.
This may cause private notification content to appear while presenting, sharing your screen during a meeting, or mirroring your Mac to another display.
DisplayLink Manager does not record or store the contents of your screen. macOS requires screen access so DisplayLink Manager can generate the image displayed on DisplayLink-connected monitors.
Need Assistance?
If notifications are still not appearing after enabling this setting, confirm that notifications are also enabled for the individual application under System Settings > Notifications.
If you continue to experience issues while using a Plugable DisplayLink-based product, please contact Plugable Support at support@plugable.com.
When contacting support, please include:
- Your Plugable product model
- Your Mac model
- Your macOS version
- Your DisplayLink Manager version
