Surge protector power switch problem

Last Update: December 7th, 2020
Article ID: 763114

The rocker switch on our surge protectors isn't just a simple on/off switch, it's a 15A (Amps) circuit breaker similar to what can be found in most household power panels. If the switch on your surge protector will not stay in the RESET position, there are a few possible causes.

A device is drawing too much current

  • If a simple low-current device is triggering the circuit breaker, it likely has a direct short. Try disconnecting everything from the surge protector and attach each device one-at-a-time until one of the devices triggers the breaker.
  • If multiple devices combined draw more than 15A total, the breaker will be tripped. Try removing one device at a time and resetting the breaker to see if it stays on.
  • A device that requires more than 15A cannot be used with this surge protector, and likely should not be attached to a wall outlet either, as a majority of household circuits in the US only support 15A. Many garages will have 20A circuits instead to support high-current devices like power tools.

Electrical events have caused a total failure of the surge protector

  • The Joule rating on a surge protector describes how much total energy over time the protection circuit can absorb before failure. Each event is cumulative, so many small surges or one large surge can cause failure.
  • Many manufacturers will opt to just let the circuit fail silently or with an indicator light showing the status of protection, but our device simply stops functioning so that our customers aren't attaching valuable devices to a power strip that is no longer protecting their investments.
  • Every consumer-grade surge protector will eventually fail in this manner. The power strip cannot be repaired and must be replaced.