Barrel-Type Power Supplies for Hubs and Docks

Plugable recommends and supports using only the external power adapter originally included in the box with a Plugable product to power the device.

Plugable does NOT normally recommend or support using any type of alternate or 3rd-party power adapters in conjunction with our products that originally included a power adapter in the box.

This is because 3rd-party power adapters may not work as expected, and in some cases can potentially cause damage to the Plugable product if they do not match the specifications of the original power adapter. Counterfeit and incorrectly labeled power supplies are also a concern as these may not meet the specifications on their labels or may have inferior safety features.

Should you require a replacement for an original Plugable provided power adapter, Plugable offers a multitude of power adapters for purchase separately → https://kb.plugable.com/question/1081115

USB Type-C Powered Devices

Please also note, this provision does not apply to Plugable products that rely on a computer's original power supply or recommend using a separate USB Type-C power source.

For example, the PS-10CC → https://plugable.com/products/ps-10cc does not include a power adapter in the box with the product. The intention with the PS-10CC (and other similar products like the USBC-9IN1E → https://plugable.com/products/usbc-9in1e) is to use a USB Type-C power adapter that supports USB Power Delivery that you already have in conjunction with the product most often these are included with a computer and provided by a reputable brand.

This works because USB Power Delivery is an industry standard while barrel-type power adapters are not well standardized. Products that support USB Power Delivery are intended to work with a variety of different USB Type-C power adapters that support the USB Power Delivery standard.

If you have any questions please feel free to contact us at support@plugable.com and we'll be happy to help!