If your Plugable docking station isn’t charging your laptop, it’s usually due to one of a few common causes. This guide offers some diagnostic checks you can perform to help pinpoint the issue.
Check if Your Dock Supports USB-C Power Delivery
Not all docks charge laptops. Docks fall into three categories:
- Built-in Power Delivery (PD): These include an AC power adapter and can provide 60W, 85W, or 100W to your laptop.
- PD Passthrough: These compact docks require a separate USB-C charger plugged into the dock to pass power through to your laptop.
- Host Charging Unsupported: Some docks do not offer any host charging functionality. These are designed solely for display expansion, data, or peripherals.
Tip: Check your Plugable dock’s product specifications for Power Delivery or charging support. If no charging is listed, the dock may not charge your laptop, and the system would need to be powered separately.
Verify the Dock’s Power Source
For your dock to charge your laptop, it needs to be adequately powered itself.
Check:
- Are you using the original Plugable AC adapter for a built-in PD dock?
- For PD passthrough docks, is your USB-C charger powerful enough for your laptop?
- Are you using a reputable, certified charger - not a low-wattage third-party adapter?
Use a Compatible USB-C to USB-C Host Cable
Cable issues can be a common cause of charging problems.
Check:
- Are you using the USB-C to USB-C cable that came with your Plugable dock?
- If not, does your replacement cable explicitly support USB PD or Thunderbolt?
- Are you accidentally using a USB-C to USB-A cable, which cannot deliver charging to laptops?
- Could the cable be data-only or rated for lower wattage?
Confirm Your Laptop Supports USB-C or Thunderbolt Charging
Even with a PD-capable dock and cable, your laptop must support charging over the USB-C or Thunderbolt port in use.
Common compatibility issues:
- Some USB-C ports are data/video-only.
- Some laptops support charging only through a specific USB-C port.
- Gaming and enterprise laptops often use proprietary power adapters.
Tip: Check your laptop’s specifications or user manual for “USB-C charging” or “Power Delivery (PD) input” support.
Try a Hard Reset
Sometimes, a failed handshake between the dock and laptop prevents charging.
To reset the connection:
- Disconnect the dock from both your laptop and its power source.
- Wait 30–60 seconds.
- Reconnect power to the dock first, then reconnect it to your laptop.
This often resolves temporary communication issues that block charging.
Update Drivers and Firmware
System-level software can directly impact charging behavior - especially on newer laptops and docks.
Update:
- Your laptop’s BIOS or UEFI
- USB-C and Thunderbolt controller firmware and drivers
Tip: Visit your laptop manufacturer’s support site and search by model for the latest system updates.
Compare Power Requirements
If your laptop demands more power than the dock can supply, it may not charge - or may charge very slowly.
Check:
- What wattage does your original laptop charger provide? (Usually printed on the power adapter.)
- What is the maximum PD output your Plugable dock can provide?
- Does your laptop still slowly discharge while docked under heavy use?
Tip: For especially power-hungry laptops (like gaming or workstation models), consider connecting the laptop’s original charger along with the dock to ensure the laptop charges at full speed
Related: Overcoming Power Challenges: Efficiently Charging High-Demand Laptops While Docking
