With the PlayStation® 4/PlayStation® 4 Pro connected, an image appears on the display connected to the "out" port, but not inside of my streaming software. What should I do?

Last Update: November 9th, 2020
Article ID: 373575

The PlayStation® 4/PlayStation® 4 Pro system utilizes HDCP protection by default when the console is turned on. To disable this feature, select (Settings) > [System] and then clear the checkbox for [Enable HDCP].