2. Video Capture
  3. Plugable Performance NIX ...
  4. With the PlayStation® 4/PlayStati...

With the PlayStation® 4/PlayStation® 4 Pro connected, an image appears on the display connected to the "out" port, but not inside of my streaming software. What should I do?

Last Update: October 28th, 2026
Article ID: 373575

How Do I Disable HDCP on a PlayStation® 4 or PlayStation® 4 Pro for Use With a Capture Card?

Applicable To

  • Plugable USB NIX Capture Card
  • PlayStation® 4 and PlayStation® 4 Pro systems
  • HDMI connections with HDCP (High-bandwidth Digital Content Protection)

The PlayStation® 4/PlayStation® 4 Pro system uses HDCP protection by default whenever the console is on, which can prevent a capture card from showing or recording video. Turning off HDCP in the console's settings usually fixes this.

Troubleshooting Steps

  1. Turn on your PlayStation® 4 or PlayStation® 4 Pro and go to the home screen.
  2. Select (Settings).
  3. Select [System].
  4. Clear the checkbox for [Enable HDCP].
  5. Open your capture software to view the console's video feed.

Expected Result

The [Enable HDCP] checkbox is cleared, and your console's video now appears in your capture software through the Plugable USB NIX Capture Card.

If the Issue Persists

  • Unplug and reconnect the HDMI cable between the console and the capture card, and the USB cable between the capture card and your computer.
  • Restart the console and your capture software.
  • If you still see no video, contact Plugable Support for further help.