My old computer won't turn on. Can I use this to transfer content to my new computer?

Last Update: August 27th, 2021
Article ID: 671989

No. Computers must be in full working order to both install, and run the Bravura Easy Computer Sync software to perform transfers. We would suggest finding a local and trusted technician to see about data recovery if your computer cannot turn on.

My laptop turns on, but the screen is broken and I can't see anything. Can I still transfer?
Possibly. Are you able to to connect the laptop to an external monitor or TV with an HDMI or other compatible video cable? Ultimately, it may be your best bet to take the computer to a trusted technician for further help, especially if this doesn't work.


Feel free to reach out to us directly at support@plugable.com with any questions or concerns, and we'll be glad to help you!