Can I Transfer Files From a Computer That Won't Turn On?
No. Computers must be in full working order to both install and run the Bravura Easy Computer Sync software to perform transfers.
Why the Computer Must Be Working to Transfer Files
Plugable USB Transfer Cables rely on the Bravura Easy Computer Sync software, which must be installed and running on both computers at the same time. If a computer cannot power on, the software cannot run, and the transfer cannot take place.
Alternative Options if Your Computer Won't Turn On
We would suggest finding a local and trusted technician to see about data recovery if your computer cannot turn on.
What to Do if Your Laptop Turns On but the Screen Is Broken
Possibly. Are you able to connect the laptop to an external monitor or TV with an HDMI or other compatible video cable and see your computer screen? If you can, it should be possible to transfer. Ultimately, it may be your best bet to take the computer to a trusted technician for further help, especially if this doesn't work.
Applicable To
- Plugable USB Transfer Cables
- Plugable USBC-TRAN USB Data Transfer Cable with USB-C Adapters
- Plugable USB3-TRAN USB 3.0 Windows SuperSpeed Transfer Cable
- Plugable USB-EASY-TRAN USB Windows Transfer Cable
- Plugable TBT-TRAN Thunderbolt Transfer Cable
- Bravura Easy Computer Sync software
- Computers that cannot power on or have a damaged display
Feel free to reach out to us directly at support@plugable.com with any questions or concerns, and we'll be glad to help you!
