Legacy macOS DisplayLink Driver Installation Instructions

Last Update: March 24th, 2021
Article ID: 764880

Unsure which version of macOS you have installed? Click on the ‘Apple’ icon in the menu bar on your desktop and select ‘About this Mac’. A new window will open and display the system’s macOS version.

'Legacy' DisplayLink Driver installation for macOS 10.15 Catalina

We also have a video that demonstrates this process here –> https://youtu.be/ixWKrd5SLKs

Before you begin

If have installed a previous version of the DisplayLink driver, please uninstall it and then reboot your system before proceeding.

1. Download the latest driver for macOS 10.15 Catalina from here -> Link

2. Navigate to your Downloads folder and double-click on the DisplayLink driver download

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3, The disk image of the driver will mount, and automatically open the DisplayLink Installer main landing page.

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4. Double-click on the ‘DisplayLink Software Installer.pkg’ file. The Install DisplayLink Driver page will open.

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 *** Depending on your system’s security settings, the installer may not open and instead present you with a warning ***

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Click on the ‘OK’ button to dismiss the warning, and then open ‘System Preferences’ (gear icon) and then open the ‘Security & Privacy’ application.

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Click on the ‘Open Anyway’ button in the lower right-hand portion of the application window. Then click the ‘Open’ button within the next prompt.

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5. Click the ‘Continue’ button shown within the installer’s ‘Introduction’ screen.

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6. Click the ‘Agree’ button to accept the license.

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7. Click the ‘Install’ button.

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8. Click the ‘Continue Installation’ button. The system will need to be restarted when the installation is complete.

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9. Enter your system password and click the ‘Install Software’ button.

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10. After a few moments, the installer should report a successful installation.

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11. The system should also prompt you to access the System Preferences to grant necessary permissions to the DisplayLink driver. Click on the ‘Open System Preferences’ button.

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*** If the prompt described above did not appear automatically, manually open the ‘System Preferences’ application (gear icon in the macOS dock at the bottom of the screen) and select the ‘Security & Privacy’ application. Within the ‘Security & Privacy’ application click on the ‘Privacy’ tab. Scroll down in the list of items on the left-hand side of the application window and click to select ‘Screen Recording’. The proceed to the next step ***

12. The ‘Security & Privacy’ application should open and default to showing the ‘Privacy’ tab. On the right-hand side of the application window there should be a single entry entitled, ‘DisplayLinkUserAgent’. Click to place a checkmark next to this entry.

*** Important note – the contents of your screens (displays) are not being recorded. This setting just enables the DisplayLink driver to access the information generated by the system’s built-in graphics adapter to generate the image shown on the DisplayLink-connected displays. ***

013_catalina_security_screen_recording_option_completed

13. After having placed a checkmark next to the ‘DisplayLinkUserAgent’ entry, click the ‘Quit Now’ button in the prompt that appears.

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14. Close the ‘Security & Privacy’ application, and then restart your system. The DisplayLink device should start working after the restart is complete.



'Legacy' DisplayLink Driver installation for macOS 10.14 Mojave

** Before you begin **

If have installed a previous version of the DisplayLink driver, please uninstall it and then reboot your system before proceeding.

1. Download the latest driver for macOS 10.14 Mojave from here -> Link

2. Navigate to your Downloads folder and double-click on the DisplayLink driver download

001_mojave_downloads_folder 

3. The disk image of the driver will mount, and automatically open the DisplayLink Installer main landing page

002_mojave_displaylink_installer_landing

4. Double-click on the ‘DisplayLink Software Installer.pkg’ file. The Install DisplayLink Driver page will open

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5. Click ‘Continue’

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6. Click the ‘Agree’ button

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7. Click ‘Install’

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8. Click ‘Continue Installation’ The system will need to be restarted when the installation is complete

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9. Enter your system password and click the ‘Install Software’ button

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10. There is a chance that the security settings in macOS may block the installation of the DisplayLink extension

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11. If that occurs, click on the ‘Open Security Preferences’ button and click the ‘Allow’ button at the bottom of the window to grant permission for the extension to be loaded. ** Important note – this approval must be granted within 30 minutes of the driver installation or the process will not work. A fresh installation must be performed to reset this timer. **

There is also a chance that the warning message about the blocked System Extension will not appear, but macOS may still block the extension. After the driver installation completes, please double-check that the necessary approval was granted by clicking the ‘System Preferences’ icon (the gear) and then clicking on the ‘Security & Privacy’ icon. From the window that appears please ensure the DisplayLink driver is Approved by clicking the ‘Allow’ button.

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12. Close the ‘Security and Privacy’ window. The DisplayLink installation should now complete

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13. Click on the ‘Restart’ button to restart your system. The DisplayLink device should start working after the restart is complete.



'Legacy' DisplayLink Driver removal for macOS

We also have a video that demonstrates this process here –> https://youtu.be/VRRLJf6D7vc

1. Click the Spotlight magnifying glass icon in the Apple Menu, and search for ‘DisplayLink Software Uninstaller’. Double-click on the result

001_removal_search_for_uninstaller

2. The uninstall window will appear

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3. Click the ‘Uninstall’ button

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4. Enter your account password and click ‘OK’

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5. After a few moments the process will complete. Click the ‘Restart’ button to complete the removal process.