My DisplayLink-based USB Docking Station or USB Video Adapter Is Not Working As Expected

Last Update: December 31st, 2020
Article ID: 373346

When a Plugable DisplayLink device is not working as expected with a Windows system, the best practice is to disconnect the device from the host system (and remove it's external power source, if it has one) and perform a 'clean' manual installation of the latest version we recommend of the required DisplayLink software driver to help ensure both are in a good state.  To do so, please follow these steps:

1) Disconnect the Plugable USB docking station or video adapter from the host system. If the product you are using has an external power adapter (for example a USB docking station), please also disconnect the power adapter from the product so that the unit resets. Please keep everything disconnected until prompted

2) Uninstall any and all software with 'DisplayLink' in the title that is present from within the Control Panel -> Programs and Features. Don't worry if these entries are not present or if the process does not work for any reason, just move onto the next step

3) Download and run the DisplayLink Installation Cleaner utility --> https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe    We have a short video that demonstrates this process --> https://youtu.be/AcVV1gD_FvI

4) Once the cleaning utility has completed running, restart the host system (even if not prompted to)

5) Now download and install the latest version we recommend of the DisplayLink software driver --> Link

6) If you disconnected the power adapter from your product in step one, please reconnect it so the device powers on, then reconnect the product to the host system. If the product is still not working as expected, please restart the host system one more time. 

If after having completed this process your Plugable DisplayLink device is still not working as expected, please reach out to us directly via support@plugable.com with the output of our PlugDebug diagnostic utility --> Link and we will be happy to help.