Summary

If your Plugable USB3-HUB10C2 10-Port USB 3.0 Hub is not powering on after connecting its power adapter, the physical power switch on the back of the hub may be in the Off position.

Checking the power switch and confirming that the power adapter is properly connected are the recommended first troubleshooting steps.

Applicable To

• Plugable USB3-HUB10C2 — USB 3.0 10-Port Hub

Check the Power Switch

The USB3-HUB10C2 includes a physical power switch on the back of the unit that controls whether the hub is powered on or off.

The switch has two positions:

• Left: Power Off
• Right: Power On

To verify that the hub is powered on:

1. Confirm that the included power adapter is securely connected to the hub.
2. Make sure the power adapter is connected to a working electrical outlet.
3. Locate the physical power switch on the back of the USB3-HUB10C2.
4. Move the switch to the right (Power On) position.
5. Connect the hub to your computer using its USB host cable and test with a USB device.

If the switch was previously in the Off position, moving it to the right should allow the hub to power on.

If the Hub Still Does Not Work

If the hub does not function after verifying the power switch and power adapter, try performing a complete power-cycle reset.

1. Disconnect all USB devices from the hub.
2. Disconnect the USB host cable connecting the hub to your computer.
3. Disconnect the power adapter from the hub.
4. Leave the hub disconnected for approximately 30–60 seconds.
5. Reconnect the power adapter to the hub.
6. Confirm that the rear power switch is in the right (Power On) position.
7. Reconnect the USB host cable to your computer.
8. Connect a USB device to the hub and check whether it is detected.

A power-cycle reset can help resolve situations where the hub's internal controller is temporarily unresponsive.

Important Note: Plugable recommends using the original power adapter included with the USB3-HUB10C2. Third-party power adapters may not provide the correct electrical specifications and could cause unexpected behavior or damage.

Need Assistance?

If your USB3-HUB10C2 still does not power on or detect connected devices after following these steps, please contact Plugable Support at support@plugable.com.

When contacting support, please include:

• Your computer manufacturer and model
• Whether the rear power switch is set to the On position
• Whether the hub shows any signs of power
• Whether you have tested a different electrical outlet
• Whether the issue persists after performing the power-cycle reset

This information will help our support team identify the possible cause and recommend the next troubleshooting steps.