2. When I connect my USB-C dock or a...

When I connect my USB-C dock or adapter to my laptop, I get a message saying "Display connection might be limited"

Last Update: June 6th, 2023
Article ID: 1987015

Are you seeing a message about your “Display connection might be limited” when you connect your USB-C dock or video adapter to your laptop?

Display connection might be limited. Make sure the DisplayPort device you're connecting to is supported by your PC. Select this message for more troubleshooting info.

This message can occur for a few different reasons with any USB-C dock or video adapter that relies on USB-C native video (called “USB-C DisplayPort Alt Mode”). Please see the items below to troubleshoot why this might be occurring with your device.

  1.  The USB-C port on the laptop itself does not support video out of its USB-C port. In other words, the USB-C port on the laptop supports data transfer only. Please try another USB-C port on the system, or check your laptop specifications, user manual, or reach out to the manufacturer to confirm that the USB-C port on the laptop is capable of video.
  2. The USB-C cable being used to connect the USB-C device to the laptop is not a compatible cable, and may support data transfer/charging only (no video support). Please use the original USB-C cable that came with your device.
  3. There is a some kind of USB-C adapter in between the laptop and and USB-C device, and this adapter does not support USB-C video. Please remove the adapter and try connecting the device directly to the system.