Two USB 3.0 Ports on the Back of the Dock Are Not Working. Why?

Last Update: November 20th, 2020
Article ID: 736314

When the TBT3-UDV is used with certain eighth generation Intel processor-based Windows 10 (version 1809 or later) systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port) may not be recognized properly by the operating system. This problem is not present when the TBT3-UDV is used with an Apple Mac system running macOS, or with previous versions of Windows 10.

Should this occur, please install the updated Asmedia USB 3.0 Host controller driver from here and reboot the system. If that does not resolve the issue, please reach out to us directly via support@plugable.com and we will be happy to help.