All I see is a black screen with no image. How can I fix this?

Last Update: June 14th, 2021
Article ID: 624631

From the factory, the LED control is in the off position. For most indoor lighting conditions, you will need to turn the LEDs on by rotating the grey light control wheel in order to see anything.

In some cases, this happens because the software does not have permission to access the microscope. If so, security settings in your operating system must be modified.