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I Plugged USBC-PDMON Into My USB-C Port and It's Not Working, What Do I Do?

Last Update: July 31st, 2026
Article ID: 2702504

Applicable To

Problem Summary

If the USBC-PDMON is not working as expected upon initial setup, the issue is typically related to cable compatibility, port capabilities, or power delivery. Verifying the correct connections and power requirements commonly resolves the issue.

Instructions

  1. Ensure that you are using only the USB Type-C cable that Plugable included in the box with the monitor in order to connect it to the host device. This is important because not all cables with USB Type-C connectors support video output
  2. Ensure that the USB Type-C cable is connected to a port within the host device that supports USB Type-C video output
  3. Ensure that the host device’s USB Type-C port can provide up to 15W of power. If your devices does not support 15W power output from its USB-C port, it may be necessary to connect a USB-C power supply to the PD pass-through USB-C port to power the display
  4. Ensure that the USB Type-C cable is connected to the single USB Type-C Host port within the display.  This port has a small icon of a laptop printed above it: 
     
USBC-PDMON host port

If the Issue Persists

Reach out to Plugable support (support@plugable.com) for further troubleshooting assistance.