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Easy Computer Sync Software Is Stuck on "Waiting for Connection"

Last Update: August 31st, 2026
Article ID: 628980

Applicable To

  • Bravura Easy Computer Sync software
  • USB-EASY-TRAN, USB3-TRAN, USBC-TRAN
  • Windows computers

After Easy Computer Sync is installed and opened on both computers, one or both computers remain on “Waiting for Connection.”

This usually happens because the computers are running different or outdated software versions, Windows is blocking the application, or the transfer cable isn't establishing a connection.

Instructions

  1. Disconnect the transfer cable from both computers.
  2. Download and install the latest version of Easy Computer Sync on both computers. Use the downloaded installer instead of the older version that may be included on the installation disc. 
  3. Restart both computers.
  4. Open Easy Computer Sync on both computers, then reconnect the transfer cable.
  5. If the connection is not detected, connect the cable to different USB ports on both computers. Avoid USB hubs, docking stations, and adapters while troubleshooting.
  6. Disconnect the cable, reverse its ends, and reconnect it.
  7. Close Easy Computer Sync on both computers. Right-click the application and select Run as administrator, then test the connection again.
  8. If the computers still do not connect, check whether antivirus, firewall, or other security software is blocking Easy Computer Sync. Temporarily pause the relevant protection only while testing, or add Easy Computer Sync as an allowed application. Re-enable all protection immediately after the test.

Expected Result

Easy Computer Sync detects the other computer and advances beyond “Waiting for Connection,” allowing you to select and transfer files.

If the Issue Persists

If you still need help with the connection or have any questions, please reach out directly at support@plugable.com.