We can help!
First, we'd suggest downloading and installing the latest version of Bravura Easy Computer Sync onto both computers. You can download the latest version of Easy Computer Sync directly from this link: Download Easy Computer Sync . This latest software version improves compatibility and stability and should take care of any connection issues.
I downloaded and installed the latest software from the link above, but I'm still having trouble. What do I do?
Downloading and installing the latest software from the link above should take care of any connection issues. But, if you're still having trouble after that, give these steps a try:
- Give both computers a restart. This is a basic first step, but, it's always a good practice to restart your computer after installing software to allow the installation and changes to complete.
- Try plugging the cable into different ports on both computers, and let's swap the cable ends around as well to see if that gets the connection to go through.
- Try running the program as an administrator. You can do this by right-clicking the application, and choosing Run as administrator. The transfer program grants direct access to files, so Windows User Account Control may flag it, and keep it from running.
- Finally, if these steps don’t work, let’s try temporarily disabling any antivirus/firewall/security software on both computers. The software can definitely be re-enabled again, and if the connection works properly, you may need to just add an exception for the Transfer Software to your security program.
We hope this was helpful! Feel free to reach out to us directly at firstname.lastname@example.org, if you still need help with the connection or have any questions and we'll be glad to help you!