Is there a specific USB port that I should connect the cable to on either system?

Last Update: November 10th, 2020
Article ID: 631215


Connecting to any open USB port will do. In situations where the transfer software cannot establish a connection between the two PCs, or is losing the connection mid-transfer, attaching the cable to a different port is a good troubleshooting step. On older PCs especially, we’ve found that trying the cable in another port (preferably on the rear of the computer) can help resolve various issues.