Is there a specific port that I should connect the cable to on either system?

Last Update: October 17th, 2022
Article ID: 631215

Connecting to any open port will work! In situations where the transfer software cannot establish a connection between the two PCs or is losing the connection mid-transfer, attaching the cable to a different port is a good troubleshooting step. On older PCs especially, we’ve found that trying the cable in another port (preferably on the rear of the computer if possible) can help resolve various issues.