Background Information

Docking stations and video adapters based on DisplayLink USB video technology are in essence a 'virtual' graphics adapter that relies on the host computer's CPU and internal physical graphics processing unit (GPU) to generate the information shown on the attached displays.

In rare instances, Windows applications that use a technology known as OpenGL to draw the image shown on the display will attempt to direct OpenGL related tasks to the DisplayLink-based product's virtual graphics adapter, and not to the 'real' or 'physical' GPU within the host computer.  

Since the DisplayLink device is not a physical GPU that supports OpenGL, this can sometimes cause applications that make use of OpenGL (such as Google Earth, SketchUp or AutoCAD) to not work as expected or result in various types of error messages. 

The true root cause of this behavior can vary, and ultimately lies outside of the DisplayLink based product or its associated DisplayLink driver. In some cases the root cause lies within the Windows driver for the host system's physical GPU and in rarer cases within the Windows operating system itself.  

Possible Workarounds

In some instances updating either the driver for the host system's internal GPU or updating Windows itself can help, however that is unfortunately not always the case.

If updating those components does not help, in most cases there are two possible workarounds:

1. The first is to configure Windows to have the ‘Main’ display set to a display directly connected to the host system's built-in internal GPU, whether that is an internal laptop display or another external display connected to one of the system's built-in video outputs.

A guide to configuring the 'Main' display within Windows 10 is here -> LINK

A guide to configuring the 'Main' display within Windows 11 is here --> LINK

2. If the first option does not prove a suitable workaround, the second option is to boot the host  system without the DisplayLink-based device connected, launching the affected application, and then connecting the DisplayLink-based device to the computer. This process can sometimes help direct the OpenGL requests to the host computer's internal physical GPU.