My Mouse/Keyboard Is Not Working Well When Connected to the Device

Last Update: July 22nd, 2020
Article ID: 382941

If your mouse or keyboard is experiencing lag/latency—jumpy/jerky mouse pointer movement, missing key-presses, duplicate key-presses, etc—when connected to the device. This may be related to an issue with Intel Management Engine.

Dell released a patch that changes a Windows Registry entry related to the Intel Management Engine that is not Dell exclusive which has resolved these issues for several of our customers using a range of different host systems from different manufacturers. We recommend to try installing this patch if you have some of the aforementioned issues: