Potential Windows 10 Wake-From-Sleep Issue With USB 3.0 Hubs

Last Update: December 2nd, 2020
Article ID: 748046

Testing here at Plugable on the final release version of Windows 10 has identified some situations where a USB device, such as a keyboard or mouse, attached through a USB 3.0 hub does not wake the host computer from sleep mode. The bug seems somewhat random, with not all systems affected. In some cases, two systems with similar USB 3.0 controller chipsets have behaved differently.

Minor issues with drivers are not unusual with major updates, and are usually soon rectified by Microsoft. As with all significant operating system updates, we recommend delaying the upgrade if possible to allow for bug-fixes to be developed and applied, but for many computers, Microsoft has already scheduled an automatic upgrade through Windows Update, and users may find Windows 10 installed on their computer unexpectedly.

If you have upgraded to Windows 10 and your computer is experiencing this problem, we recommend connecting the device used to wake the computer from sleep (typically a keyboard or mouse) directly to a USB port on the computer, bypassing any hubs.

Also, as with Windows 8/8.1, we recommend using the Microsoft-provided xHCI (USB 3.0 host controller) drivers, not those provided by the third-party manufacturer of the controller such as ASMedia, Intel, Renesas, Fresco Logic, etc. If you are upgrading from Windows 8/8.1 and already have 3rd-party drivers installed, we recommend uninstalling them and reverting back to the Microsoft-provided drivers before upgrading to Windows 10.

If you need help reverting to the Microsoft drivers, or experience any issues with Plugable hubs that are not mentioned here, please contact our support. We are happy to help!