2. After updating to macOS 13 my ext...

After updating to macOS 13 my external displays are no longer working

Last Update: December 15th, 2022
Article ID: 1666948

After updating to macOS 13, DisplayLink controlled external displays may no longer be working, this can occur with older versions of the DisplayLink Manager App installed on the computer, or if the macOS "Screen Sharing" settings have been reset.  The most reliable way to resolve this is to fully remove and reinstall the DisplayLink Manager App using the latest released version compatible with macOS 13 Ventura.

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Restart the computer ( Apple Menu > Restart )
  3. Log into the computer and open the Finder > Go > Applications window
  4. Double-click on the "DisplayLink Software Uninstaller" and follow the onscreen steps to remove the DisplayLink software
    1. If you encounter an error where the DisplayLink Manager App is running and you cannot close it please continue with 4B-4E below:
    2. Open the Finder > Go > Utilities > Activity Monitor
    3. Scroll down and select the "DisplayLinkUserAgent" from the list
    4. Click on the button at the top of the screen to "Stop" the application ( an octagon with an 'x' in the center )
    5. Retry step #3, if it still will not uninstall: open the Applications window, then click and drag the DisplayLink Manager App to the trash
  5. When the software removal has completed please restart the computer ( Apple Menu > Restart )
  6. Log back into the computer and install the latest DisplayLink software following these detailed instructions ( https://kb.plugable.com/1595423 )
  7. Restart the computer when completed ( Apple Menu > Restart )
  8. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system and check for the displays and USB devices to be detected

Applies to:

  • Plugable USB 3.0 Dual Display Docking Stations with DisplayLink USB Graphics Technology 
  • Plugable USB-C Triple Display Docking Stations with DisplayLink USB Graphics Technology 
  • Plugable USB 3.0 Graphics Adapters with DisplayLink USB Graphics Technology