We periodically release firmware updates for the Plugable USBC-PDMON to improve compatibility and resolve issues. This consolidated article outlines which units may benefit from updated firmware, and which specific fixes would be implemented in each update.
Firmware installation is optional and should only be applied if you are experiencing an issue that the updates address.
Who Should Install This Firmware Update?
Look at the first four digits of the monitor’s serial number.
Example serial number format: 4812-XXXXX
| Serial Number Prefix | Factory Firmware Version | Notes |
|---|---|---|
| Up to 4314 | v209 | Original firmware version |
| 4314 and above | v210 | Enhances video contrast when using the sRGB display mode |
| 4622 and above | v212 | Enables DDC/CI support for software-based brightness/contrast control |
| 4812 and above | v213 | Improved compatibility with certain Android smartphones that may negotiate incorrect display resolutions |
If your unit’s serial number is 4812 or higher, it is already up-to-date and does not require an update.
Should You Install the Update?
You may want to install the latest firmware if:
Your serial number is earlier than 4314 and you want improved sRGB contrast
Your serial number is earlier than 4622 and you want DDC/CI support for software brightness/contrast
Your serial number is earlier than 4812 and you are experiencing issues when connecting certain Android smartphones
If your monitor is working normally and you do not need these enhancements, updating is optional.
How to Install the Firmware Update
Requirements
- A Windows computer
- The Plugable USBC-PDMON connected to the computer via its included USB-C cable
- Firmware update tool (LINK)
Steps to Update the Firmware:
- Use the included USB-C cable to connect your USBC-PDMON to a Windows PC. No external power is required, but you may connect external power if desired.
- Download the firmware update tool from here: LINK
- Double-click the downloaded file to launch the update tool.
- The update tool will detect the current firmware version on the USBC-PDMON and display the message: "Current Monitor is ready to upgrade." if the update is applicable.
- Click the "Upgrade Now" button to begin the firmware installation.
- Once the update is complete, the tool will display “Current FW Version is up-to-date.” to verify that the update completed successfully
- Click the X button in the upper-right corner to exit the update tool.
Notes
- Firmware updates are optional and should only be installed if you require the enhancements listed above.
- The firmware update is cumulative - installing the latest firmware applies all earlier improvements.
- The firmware update tool is only compatible with Windows
- No additional software is required beyond the provided update tool.
