My dock or connected USB devices aren't being detected by my computer. What can I do?

Last Update: January 18th, 2024
Article ID: 2369980

On occasion, the internal USB hub in a docking station may stop working correctly. This can lead to your computer not detecting USB devices connected to the dock, or your computer may not recognize that the dock is plugged in at all.

A common fix for these situations is to perform a power-cycle of the dock to reset its internal hub chipset. We've seen that this can often restore the dock back to a working state when one or more of its functions aren't quite working.  It's important that the steps are followed in a specific order to ensure the dock's internal USB hub fully resets. The steps are as follows:

1. Disconnect all USB peripherals connected to the dock

2. Disconnect docking station from host computer, then disconnect the dock's power adapter from power

3. Leave unplugged for at least 1 minute for power to dissipate

4. Connect docking station initially into power only

5. Connect docking station to host computer, then connect USB peripherals and test for functionality