Unfortunately, as this is considered user error, we cannot repair or replace any damaged items under warranty.

Over Voltage

Connecting a 12V power supply to a 5V electronic device delivers more than double its maximum rated voltage, which almost always results in immediate and permanent damage. The excess voltage forces excessive current through sensitive integrated circuits, microcontrollers, and capacitors, causing them to rapidly overheat, burn out, or physically pop-a phenomenon often accompanied by a distinct burning smell and visible smoke.

Plugable Recommends

We recommend using only the included power adapter with any of our products, if the power adapter is lost, or damaged please reach out to Plugable support, we provide many of our power supplies through our eBay store, or can work with you to find a 3rd party replacement power adapter for your region that meets the requirements of the Plugable product.

If you have any questions please feel free to contact us at support@plugable.com and we'll be happy to help!