Some or all of the USB ports are not working on my Hub.

Last Update: May 16th, 2022
Article ID: 1355908

If your USB Hub is having issues with some USB ports not connecting to the host computer, there are a few steps that you should try to resolve this issue.

Full power cycle reset:

  1. Disconnect the power supply, USB Host cable, and all devices from the USB Hub.
  2. Leave the USB Hub disconnected for 30-60 seconds.
  3. Reconnect the USB Hub’s power first.
  4. Connect the USB into the host, then plug USB devices back into the hub.

If this issue persists, if possible we have a tool that automates collecting a set of log files from your system. You can download the PlugDebug tool and learn how to use it by clicking on this link:

Ensure that you have the USB Hub connected to the computer when the PlugDebug application is run. Then send us a copy of the log files to