If your Windows computer will not boot properly when a docking station, USB hub, or USB hub adapter is connected, the cause is most often an external device connected to the product rather than the product itself. In some cases, a Windows computer may mistakenly attempt to boot from a non-bootable external storage drive instead of the host computer's built-in storage drive, which can interrupt the boot process.
Instructions
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Disconnect all external devices from the product, leaving only the product's external power source (if it has one) and the cable connecting the product to the host computer.
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Reboot the host computer while in this simplified physical configuration in order to test the behaviour.
- Reconnect each external device to the product one at a time and reboot after each connection to test the behaviour again, assuming the host computer boots as expected in the simplified configuration.
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Disconnect the USB storage device from the host computer and reboot to test the behaviour if only an external USB storage device is in use.
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Access the host computer's System BIOS (UEFI firmware) and change the boot order settings to ensure the internal storage drive is the first boot option.
- Consult the host computer manual provided by the manufacturer for instructions on how to access the System BIOS and change the settings.
If the Issue Persists
After consulting your computer’s manual, contact the manufacturer directly if you are unsure how to check or change the system BIOS settings, as changing the wrong setting can cause unexpected issues. You can also reach out to us at support@plugable.com with any questions.
Applicable To
- UD-3900
- USBC-HUB7C
- USBC-7IN1E
- USBC-NVME
- External USB storage devices
